Resident Services
Everything the building offers, in one place.
Deliveries
Parcel management
Know the moment a delivery arrives at the concierge.
Community
Notice board
Announcements, scheduled works and community events.
Records
Document store
Building policies, insurance and service records to hand.
Maintenance
Report an issue
Raise a request and follow it through to resolution.
Management
Communications
Clear, logged messages from the building team.
Neighbours
Community
Seasonal events and local initiatives in Shad Thames.
Get the app. Installs straight from your browser, no app store needed. Parcel alerts will arrive there first.
At the desk
Parcels
Checking the parcel board…
Personal notifications coming soon
At the desk
Ask the desk
Report an issue, key fob, moving out — ask here, track it here.
Maintenance
Building issues
What residents have flagged building-wide, and where each one stands. Spotted something yourself? Raise it at the desk — it lands here.
| Lift intermittent on the south core | In progress |
| Courtyard light out by the bike store | Resolved |
| Bin store door not latching | Logged |
Records
Library
Everything the building has written down — guides, building records and the odd story — grouped by topic. Tap any to read.
| Monday to Friday | 8am – 11pm |
| Saturday & Sunday | 9am – 9pm |
| Bank holidays | 10am – 5pm |
Clears the offline copy and forces a fresh download. You stay signed in.
You · profile
Your profile
Held by the building, visible to you — nothing shared without asking. Fill it in once profiles open.
| Name | Not set |
| Phone number | Not set |
| Flat | Not set |
| Standing — shareholder · leaseholder · tenant | Not set |
| Residency — do you live in the flat? | |
| Your registered resident | |
| PEEP — personal emergency evacuation plan | Please register |
| Pets in the flat | Not set |
| Emergency contact | Not set |
Ask · the desk
Ask the desk
Something to fix, or something you need — pick it and the desk opens a tracked ticket, pre-filled from your profile. Add the detail and it's logged here.
Pick a request
Ticket preview
Preview — goes live once requests open. Nothing is sent yet.
Your requests
| Nothing raised yet | — |
The building · for you
Resident services
What the building and porter's desk do for you, from parcels to access. Ask at the desk in the meantime.
At the desk
Parcels
Couriered parcels signed for and held at the porter's desk until you collect.
Keys
Key holding
For guests, cleaners and that one inevitable lock-out.
Deliveries
Beyond parcels
Furniture, groceries, the big stuff — held or sent up.
Access
Guest & contractor access
Buzz-in and let-in for your guests, cleaners and contractors, by arrangement.
Away
While you're away
Plants watered, post cleared, an eye kept on things.
Keys
Key fob & replacement
Extra or replacement door fobs, ordered through the desk.
Lost & found
Lost property
Found something, or lost it? The desk keeps lost property.
Waste
Bulky waste & recycling
How to get rid of furniture and big items, and where the recycling goes.
Welcome
New-resident welcome
Just moved in? Fobs, bin days, the WhatsApp group and the essentials.
Local · we trust
Local services
The cleaners, trades and pet care the building already knows and trusts — arranged through the desk.
Housekeeping
Cleaners
Vetted cleaners and housekeepers, arranged through the desk.
Errands
Dry cleaning & laundry
Drop off at the desk, collect on your way in.
Trades
People we trust
The plumber, electrician and handyman the building already uses.
Pets
Dog walking & pet care
Walks, sitting and the vet run, by people we trust.
Local recommendations
Coffee, tables, bakeries and the places worth knowing, from the people who live here.
Local spots
Residents
Sign in to unlock this
Building issues, requests and your profile are for account holders. To use them you'll need a resident account.
For security we don't keep usernames or passwords here — you sign in with your Google account instead, so there's one less password to lose. Don't have one? It's free to create, then come back and sign in.
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